Hi Gary,
Thanks for your comment, that must be very frustrating.
Kitchen faucets are small yet fiddly objects that need to be built to exacting standards. Unfortunately, some components can fail due to the exacting specifications and when they do this can stop the entire unit from functioning. This is why we try to only list extremely high-quality products with excellent customer service – this is, of course, no guarantee that they will last forever.
We try to be very clear in the reviews (details in the blue boxes, sections warranty and “A note about the XXX production model.”) about the warranty and where the product is manufactured – to provide some assurance.
If you are truly frustrated with the Moen brand all I can suggest is you try and get a refund from Moen and then consider a commercial style model for your kitchen such as the “Kraus KPF-1602 Single Handle Pull-Down Kitchen Faucet Commercial Style”. You will pay more, but these commercial models are designed to handle significant “punishment”.
I hope this helps a little bit, please let us know if you have any follow up questions.
Kind regards,
Lisa
Hi Yuming,
The article has been updated with the details of where the products are made and manufactured. Thanks for the suggestion.
Kind Regards,
Pierce